Frequently Asked Questions

  • Your landlord will give you more information, including a link to pay using
  • Simply input your bank account information and activate your properties. We'll take care of contacting your tenants, getting their payment information set up, and notifying them when rent payments are due.
  • Modern advances in the 21st century, namely the smartphone, have made it so that you can do things your grandparents couldn't do, like pay your rent online. You can finally retire that old checkbook you're using and pay your rent from your smartphone or computer.
  • Currently we process E-check (ACH) payments, and will be processing the following forms of payment in the very near future:
    Credit/Debit card
  • This is a very common question we have! The landlord should receive funds within 2-6 business days, depending on the method of payment. However, we see an average of around 3-4 days.
  • Visa, MasterCard, Discover, and AmericanExpress.
  • All online transactions incur a small fee, and while we wish we didn't have to charge you, in order to cover those fees to process your payment, we have no choice.
  • needs 2-5 business days to get your rent payment to your landlord by the due date. This ensures that your rent is always paid on time. We will always send you a push & email notification the day before we charge your selected payment method so there’s never a surprise.
  • The answer depends on your situation. If you’re using your credit card because you need to pay your rent on time, improve your credit score, or have a card that gives you cash back or airline points, it probably makes sense to pay your rent using a credit card.
  • Yes, if you make multiple payments towards your rent. Currently, you can only use one card per payment, but if you make multiple payments towards your rent, you can use multiple payment methods.
  • Yes. You can check the status of your rent payment. Initially it will appear as Pending, then transition to various states as it is processed, including: Payment Submitted, Successfully Paid, Declined, or Error.
  • Security is our top priority. Whether you are paying from your mobile device or a desktop computer, we use sophisticated security measures to make sure your confidential information is secure and encrypted. does not store any of your financial information on any of our servers, and we encrypt all of your payment details as they are passed to our payment processors.
  • Sure! We’re always here for you. Please contact us or email Please include your account email, phone number and be as detailed as possible so we can help you right away.
  • Yes, you may be able conduct a test payment to your landlord.
  • Yes! makes it easy for roommates to sign up individually and pay their portion of rent. More roommate features coming soon!
  • No. Your payment details are hidden and can’t be seen or changed by your roommates. Only you have access to see and modify your payment details.
  • Your bank or credit card company has probably declined the charge due to the transaction amount. (Banks regularly do this to protect you when a transaction is much higher than normal). If you do have enough cash in your account and enough credit on your card, give your bank or card company a call and inform them that you did authorize a charge from in the amount we attempted to charge you. Once they release the hold we will be able to successfully process a payment on your card. We recommend giving us a heads up after you've called your bank so we can retry your card. Just reply directly to the email we sent you.

    Lastly, if you are using a debit card and you receive direct deposit from your employer, make sure that the funds have cleared your account and are not “pending.” Once your paycheck has cleared, reply to our email and we will re-run the card for you.
  • Absolutely not. Your card is charged as a standard debit or credit card transaction, just like it would be if you used it at the grocery store, the movies, or the mall.
  • Dwolla is a powerful payments platform that securely connects to bank or credit union accounts to enable the transfer
  • A bank or credit union transaction usually takes 3-4 business days to complete via the Automated Clearing House
  • Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

    — Insufficient funds. There are insufficient funds in the sending bank or credit union account to complete the transaction.
    — Frozen account. A bank or credit union account has been frozen.
    — Other reasons. A bank or credit union rejects the transaction for some other reason.

    If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.
  • If we ask for a photo ID:
    Additional information is needed to verify your identity. Please upload one of the following forms of identification:

    — An unexpired, current, state-issued driver's license or identification card OR
    — An unexpired, current U.S. passport

    If we ask for a bank statement:
    Additional information is needed to verify that you are an authorized signer on your connected bank or credit union account. Please upload a copy of a recent statement.
  • Dwolla protects customers' data through secure servers and a world-class cloud environment. Dwolla's servers are encrypted with 128-bit or greater encryption controlled by Transport Layer Security (TLS), and sit behind firewall and intrusion protection. Our cloud service offers a highly secure environment with a dedicated security team.

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